Terms & Conditions
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Effective starting March 13, 2025
These Terms and Conditions (“Terms”) are entered into by and between Humanesque Labs, Inc. or its Affiliate identified in the Order Form or Statement of Work (“AIMGEO”), with its principal place of business at 7901 4th St North, Suite #30285, St. Petersburg, FL, 33702, USA, and the entity agreeing to these Terms or any Order Form or Statement of Work (“Client”). The parties agree as follows:.
1. TERMS & CONDITIONS
1.1 Provision of Services. AIMGEO will provide its subscription service through the AIMGEO Customer Experience & Reputation Marketing platform (the “Subscription Service”), and any professional services in relation to the implementation of the Subscription Service (the “Professional Services”; the Subscription Services and Professional Services may hereinafter be generally referred to as the “Services”) in accordance with these Terms and any terms and conditions provided for in a customer agreement, reseller agreement or order form for the Subscription Service (all such documents maybe referred to as an “Order Form”) or a statement of work for the delivery of Professional Services (“Statement of Work”). Client understands, acknowledges and agrees that onboarding and implementation of the Services may take up to 2 hours over a 4 week period of time. Client’s reasonable and timely participation in the onboarding process is a vital component of delivering the Services and any delays in this process caused by Client will not affect the duration of any agreement and will not provide a basis for non-payment or termination.
1.2 Third Party Sites. To the extent that Client requests or otherwise causes the Subscription Service to be integrated with, or make use of data from, other websites or services (e.g., Facebook, Google+ and Twitter) (“Third Party Sites”), Client agrees that AIMGEO does not have control over the terms of use, privacy policies, operation, intellectual property rights, performance, service levels or content of any Third Party Sites; and AIMGEO disclaims all responsibility and liability for any use of Third Party Sites. The Services incorporate or make the use of certain third party software (“Third Party Software”), which is licensed subject to the terms and conditions of the third party licensing such Third Party Software. Nothing in these Terms limits Client's rights under, or grants Client rights that supersede, the terms and conditions of any applicable license for such Third Party Software. Such Third Party Software includes but is not limited to the following software and services and by use of the Services, Client agrees to be bound by the terms of said Third Party Software:
Google https://policies.google.com/terms?hl=en-US, Facebook https://www.facebook.com/legal/terms, X https://x.com/en/tos; https://x.com/en/privacy; https://developer.x.com/en/developer-terms/agreement-and-policy, Youtube https://www.youtube.com/t/terms, Twilio https://www.twilio.com/legal/tos, LinkedIn https://www.linkedin.com/legal/user-agreement, ElevenLabs https://elevenlabs.io/agents-terms, Anthropic https://www.anthropic.com/legal/commercial-terms.
Using Third Parties For Reviews. Client understands that in order for its customers, end users or others to leave a review about its product or services on Google, Facebook, Twitter and similar third party sites, it may be required to have an active, registered account on the relevant third party platform.
1.3 Subscription Service Content. During Client's use of the Subscription Service, Client may receive data generated by the Subscription Service. Client may display such generated data on Client's website but may not modify the data or otherwise use it for any other purposes without AIMGEO’s prior express written approval. For purposes of clarification, data generated by the Subscription Service may include data and content that is owned or licensed by a third party, and Client's use of such third party data and content is limited further by such third party’s applicable license terms and web site terms of use. AIMGEO hereby disclaims responsibility and/or liability in full for Client’s use of any such third party data and content under these Terms.
1.4 Use of Artificial Intelligence.
1.4.1 AI Tools. The Services use and incorporate certain artificial intelligence and machine learning services and applications, including without limitation, our own patent-pending AI layered systems, third-party AI-powered agentic applications (“Agent(s)”) that our system integrates with, and large language models (collectively, “AI Tools”). On a per-Service basis, and where a Service can be usable without AI Tools, Clients may request to opt-out of the use of AI Tools in the Services by contacting AIMGEO at support@aimgeo.com or working with Client’s customer success manager; however, disabling AI Tools may limit the performance of certain Services.
AIMGEO intends to deploy the AI Tools in accordance with principles outlined in these Terms and the AI Policy (which may be modified by AIMGEO from time to time in its reasonable discretion), and Client acknowledges that they have read and shall comply with the principles espoused in such policy. Through interacting with the AI Tools, Client may authorize AIMGEO to share Client Data (as defined in Section 3.3.1 below) to the AI Tools, which may involve the submission of such Client Data to third parties that provide the AI Tools. Birdeye shall not be responsible for any use or processing of such data by those third parties beyond AIMGEO’s reasonable control.
1.4.2 Data and Data Usage. AIMGEO will not use Client Data (which has not been anonymized) to train the AI Tools and AIMGEO contractually ensures that its agreements with third party AI Tools providers specifically prohibit them from using such AI Tools which reasonably jeopardize the confidentiality of the Client Data; and further, AIMGEO will not permit such AI Tools providers (or the AI Tools themselves) to use the Client Data (which has not been anonymized) to train or improve its AI Tools or its models. AIMGEO reserves the right to use any and all publicly accessible data and anonymized Client Data to train its proprietary AI Tools.
1.4.3 Agents. Where Client uses the TeammateAI (“Agent”) functionality deployed on the Services, Client acknowledges and accepts that the Agents are automation tools that act on behalf of Client in accordance with pre-set instructions determined by Client. Client is responsible for setting and updating permissions and access levels for Agents, including which actions Client authorizes the Agents to take on its behalf and, if applicable, which members of Client’s organizations have approval over the actions the Agents take. Client is responsible for reviewing and selecting from the options presented by the Agents. Client acknowledges that Client is responsible for authorizing such conduct and Client is responsible for the actions that the Agent takes on Client’s behalf. Client shall maintain appropriate human oversight and ensure use of the Agents complies with all applicable laws and policies. Birdeye is not liable for any Agent actions authorized by Client, except in cases of AIMGEO’s gross negligence or willful misconduct, and may suspend or disable Agent functionality if such use poses legal, regulatory, or security risks.
1.4.4 AI Risks. Notwithstanding, Humanesque Labs solutions are designed to mitigate AI Agent risks; however, risks still remain when using AI Tools. Without limiting the foregoing, the probabilistic nature of artificial intelligence means AI Tools may provide, on certain occasions , inaccurate output (such as “hallucinations”) or otherwise not always produce accurate or intended decisions. As such, while AIMGEO will continually make commercially reasonable attempts to minimize these hallucinations, AIMGEO disclaims all warranties, express or implied, including any warranties of accuracy, fitness for a particular purpose, non-infringement, or error-free operation with respect to the specific results or any output of any AI Tools, including any actions taken by an Agent on Client’s behalf. Client must thoroughly review and approve any output generated by, or action proposed to be taken by, the AI Tools and Client is solely responsible for confirming the appropriateness and accuracy before any use of such output.
1.4.5 Notices and Consents. If Client provides its students, prospective students, patients, prospective patients, customers or end users with direct access to the Agents (such as interaction via a TeammateAI within a Program site), Client is responsible for providing to such customers all applicable notices and obtaining all appropriate consents required under applicable law regarding interaction with AI Tools and collection and processing of such customers’ or end users’ personal data in accordance with Client’s privacy policies.
1.5 Obligations With Respect to Third Party Sites. When using the Services, Client agrees to adhere to the Terms of Service of all major sites. This includes, but is not limited to Google, Facebook, Niche, and other platforms and sites.
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Review gating: Client's use of the AIMGEO platform cannot implement any form of review gating. Review gating is a process where companies send a message to customers asking if their experience was positive or negative. Those who had a positive experience are directed to leave an online review. Those who had a negative experience are typically sent to a form to leave comments that are not made public.
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No Fake Reviews: Client agrees to use the Services in compliance with all FTC guidelines and rules regarding the solicitation and use of fake or misleading reviews including but not limited to 16 CFR Part 465: Trade Regulation Rule on the Use of Consumer Reviews and Testimonials (Final Rule).
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Review Widget: AIMGEO may provide its Clients with a Reviews widget which allows you to customize the Reviews shown on your website. It is Client's sole responsibility to ensure that the settings provide for compliance with all laws.
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When soliciting reviews using the AIMGEO platform, Client must provide all recipients the same options to provide feedback, regardless of their sentiment. This applies to review requests sent via standard review templates, custom email templates, and surveys.
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Sites prohibiting solicitation of reviews: Client's use of the AIMGEO platform will fully comply with sites that prohibit first-party or third-party review solicitation, and Client will not misuse the AIMGEO platform to bypass review sites’ policies.
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Failure to comply with 3rd Party Review site policies: If Client attempts to circumvent the Terms of Service of 3rd party review sites, AIMGEO will notify Client and allow Client 30 days to take corrective action. Should Client fail to comply within the 30-day notice period, Client's account will be suspended from AIMGEO.
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If AIMGEO manages your services, we will ensure all our work complies with these terms of use.
1.6 TCPA, 10DLC and General Privacy Compliance.
a. TCPA: To the extent required by law and as applicable to the parties, the parties shall comply with the Telephone Consumer Protection Act, 47 U.S.C. § 227 (the “TCPA”). Client will be solely responsible for complying with any messaging consent obligations under the TCPA and TSR in the course of accessing and using the AIMGEO Services. Client is responsible for obtaining explicit consent(s) from any and all third parties (including Client's customers) to send and receive SMS and/or emails using the AIMGEO Services. AIMGEO shall have the same obligation to obtain third party consent for all parties from which it is directly obtaining their phone number(s).
b. 10DLC: You understand that if you are using certain SMS-related Services, you are responsible for complying with A2P 10DLC, including but not limited to registration and obtaining customer opt in. AIMGEO reserves the right to pass carrier 10DLC fees on to you which you agree AIMGEO may collect from you using your authorized payment method. Client authorizes AIMGEO to act as its legal representative in the 10DLC registration process when such representation is necessary to provide or enhance the Services.
You understand and agree that in order to use any texting or text-based products or features in or through the Services, you must maintain your A2P 10DLC registration by paying the one time registration fee and ongoing text (or “campaign”) fees for the duration of your use of any such Services. If you are entering into an online or self-serve contract for a small business, the registration fee and ongoing text fees may be combined in one line item on your contract shown as “Carrier Texting Fees”.
c. Compliance with Communications and Privacy Laws: Client shall be solely responsible for obtaining all necessary disclosures and consents from individuals (including Client’s customers, end users, or third parties) prior to initiating or enabling any communication, recording, monitoring, analytics, or data processing activity—whether by AIMGEO, the Client, or any third-party tools integrated into the Services.
Client remains solely responsible for ensuring compliance with all applicable federal, state, and international privacy, communication, and consent laws (including but not limited to 18 U.S.C. § 2511 (the Wiretap Act), the Telephone Consumer Protection Act (TCPA), etc.). AIMGEO shall not be liable for any violations resulting from the Client’s failure to obtain appropriate consents or to comply with applicable laws when using the Services, including any AI-powered features.
Each party is liable for, and shall indemnify, defend and hold harmless the other party from and against any and all damages, liabilities, judgments, fees, fines, costs and expenses (including reasonable attorneys’ fees) incurred by the non-breaching party arising from any claims, demands or legal actions made against it resulting from Client's breach of this Section 1.6.
1.7 Account Protection. In the event that Client becomes aware that the security of Client's login information has been compromised or breached, Client must immediately deactivate such account or change the account’s login credentials. Additionally, Client shall promptly deactivate the account or change the login credentials for any individual (e.g., former employee) that no longer is authorized by Client to access the Subscription Service.
1.8 Fair Use. AIMGEO’s priority to its customers is to keep the Services available and running at optimal speed, which requires each customer to use the Services fairly and reasonably so as to not affect the access or use by other customers. The Services include broad access to a variety of resources such as bandwidth, API requests, and storage which are not unlimited (unless expressly stated as such in a Customer Agreement, Order Form or other agreement) or the overuse of which would affect the stability of the AIMGEO platform, including but not limited to the Services, which is why we have this fair use clause (“Fair Use Policy” or “FUP”). Fair use will be considered the processing of 3 times the average number of requests or processed transactions per Location (as that term is defined in a Customer Agreement, Order Form, or other written agreement) for other AIMGEO customers in the same or similar industry. If AIMGEO determines Client's use of the Services is in violation of its Fair Use Policy, in its sole reasonable discretion, it may take unilateral action regarding Client's use of the Services including, but not limited to, limiting the frequency of access to the Services or limiting the number of processed requests through the Services in order to bring usage in line with this FUP. AIMGEO also reserves the right to invoice Client for use of the Services in violation of the FUP. Client understands, acknowledges, and agrees that AIMGEO will have no liability to Client or any of Client's users for enforcing this FUP, and enforcement will not affect Client's obligations under these terms, which includes the payment of fees for the Services.
1.9 Client’s Restrictions on Use of Services. Client agrees not to do any of the following while using the Site, Services, or AIMGEO Content:
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Access, post, submit or transmit any text, graphics, images, software, music, audio, video, information or other material that: (i) infringes, misappropriates or violates a third party’s patent, copyright, trademark, trade secret, moral rights or other intellectual property rights, or rights of publicity or privacy; (ii) violates, or encourages any conduct that would violate, any applicable law or regulation or would give rise to civil liability; (iii) is fraudulent, false, misleading or deceptive; (iv) is defamatory, obscene, vulgar or offensive; (v) constitutes child pornography or child erotica; (vi) promotes discrimination, bigotry, racism, hatred, harassment or harm against any individual or group; (vii) is violent or threatening or promotes violence or actions that are threatening to any other person; or (viii) promotes illegal or harmful activities or substances (including, but not limited to activities that promote or provide instructional information regarding the manufacture or purchase of illegal weapons or illegal substances).
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Use, display, mirror, frame or utilize framing techniques to enclose the Site or Services, or any individual element or materials within the Site or Services, AIMGEO’s name, any AIMGEO trademark, logo or other proprietary information, the content of any text or the layout and design of any page or form contained on a page, without AIMGEO’s express written consent;
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Access, tamper with, or use non-public areas of the Site or Services, AIMGEO’s computer systems, or the technical delivery systems of AIMGEO’s providers;
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Attempt to probe, scan, or test the vulnerability of any AIMGEO system or network or breach any security or authentication measures;
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Avoid, bypass, remove, deactivate, impair, descramble or otherwise circumvent any technological measure implemented by AIMGEO or any of AIMGEO’s providers or any other third party (including another user) to protect the Site, Services or AIMGEO Content;
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Attempt to access or search the Site, Services or AIMGEO Content or download AIMGEO Content from the Site or Services through the use of any engine, software, tool, agent, device or mechanism (including spiders, robots, crawlers, data mining tools or the like) other than the software and/or search agents provided by AIMGEO or other generally available third party web browsers (such as Microsoft Internet Explorer, Mozilla Firefox, Safari or Opera);
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Send any unsolicited or unauthorized advertising, promotional materials, email, junk mail, spam, chain letters or other form of solicitation;
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Use or access the Services for the purpose of, or resulting in, the posting, publication, distribution or transmission of defamatory material or content;
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Send any emails or text communications for purposes of marketing or promoting non-federally legalized products or services or if such communications are barred by relevant industry associations. For example, Client will not send text messages through the Services if Client is in the cannabis industry, the firearms business or any other illegal or association-prohibited industry;
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Use any meta tags or other hidden text or metadata utilizing a AIMGEO trademark, logo URL or product name without AIMGEO’s express written consent;
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Use the Site, Services or AIMGEO Content for the purpose of bringing an intellectual property infringement claim against AIMGEO or for the purpose of creating a product or service competitive with the Services;
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Forge any TCP/IP packet header or any part of the header information in any email or newsgroup posting, or in any way use the Site, Services or AIMGEO Content to send altered, deceptive or false source-identifying information;
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Attempt to decipher, decompile, disassemble or reverse engineer any of the software used to provide the Site, Services or AIMGEO Content;
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Interfere with, or attempt to interfere with, the access of any user, host or network connected to the Site or Services, including, without limitation, sending a virus, overloading, flooding, spamming, or mail-bombing the Site;
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Collect or store any personally identifiable information from the Site or Services from other users of the Site or Services without their express permission;
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Impersonate or misrepresent Client's affiliation with any person or entity;
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Violate any applicable law or regulation;
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Develop or build products which perform substantially similar to the Services for the Term of this Agreement and the 12 months thereafter; or
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Encourage or enable any other individual to do any of the foregoing.
AIMGEO will have the right to investigate and prosecute violations of any of the above, including intellectual property rights infringement and Site and Services security issues, to the fullest extent of the law. AIMGEO may involve and cooperate with law enforcement authorities in prosecuting users who violate these Terms. Client acknowledges that AIMGEO has no obligation to monitor Client's access to or use of the Site, Services or AIMGEO Content or to review or edit any User Content, but has the right to do so for the purpose of operating the Site and Services, to ensure Client's compliance with these Terms, or to comply with applicable law or the order or requirement of a court, administrative agency or other governmental body. AIMGEO reserves the right, at any time and without prior notice, to remove or disable access to any AIMGEO Content and any User Content, that AIMGEO, in its sole discretion, considers to be in violation of these Terms or otherwise harmful to the Site or Services.
